![]() ![]() However, if a customer has been to a restaurant before, retelling the entire restaurant spiel is inefficient, and sometimes, even annoying to customers. It gives servers a way to showcase the best menu options and work on upselling in the process. Don’t Explain Menu to Repeat Guests:Ī description of the restaurant concept and menu layout is great for first-time guests. However, incentivizing your employees to make sure they are getting to the tables immediately will lead to a faster and more satisfying customer service experience. Many times, especially in finer dining establishments, customers enjoy chatting with one another prior to ordering. Of course, this tactic is not an exact science. This way, the restaurant is saving valuable minutes in which customers are just waiting for their server. Within ten minutes of ordering the drinks, food should be ordered. When the server initially comes to the table, drinks should be ordered. Industry standards recommend that the server should get to a patron’s table within one minute of being seated. This turnover tactic should be like clockwork for your servers. Customers hate standing at the door when there are lots of open tables in sight. You can even add more flair by opening the door and welcoming them as guests. Make sure every guest is greeted as soon as they come into the restaurant. Train Servers to Greet Their Tables Immediately: Instead, follow these hot tips to speed up the turnover time tastefully. The last thing any restaurant should do is make the customer feel like they are being pushed out of their seat for the next guest. However, turning tables must be done tactfully. If you have a bustling restaurant, having faster table turnover is one of the best ways to increase both revenue and customer satisfaction.
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